JAPIX Pty Ltd

Need help with an order, delivery, pickup, product enquiry, return, warranty request or general question? The team at JAPIX is here to help. You can contact us using the details below, or visit our full Contact Us page for more enquiry options.

Business information

JAPIX Pty Ltd is located at 61 Larra Street, Yennora NSW 2161, Australia.

ACN: 693 369 881 | ABN: 64 693 369 881
Phone: (02) 9681 6641
Email: info@japix.com.au
Website: www.japix.com.au

Business hours

Our standard business hours are Monday to Friday from 8:00am to 5:00pm, and Saturday from 8:00am to 2:00pm. We are closed on Sundays and public holidays.

Business hours may vary during public holidays, busy periods, special closures or unexpected circumstances. If you are planning to visit, collect an order or speak with the team in person, we recommend contacting us first to confirm availability.

Visiting JAPIX

Customers are welcome to visit our Yennora location for in-person enquiries, local support and order collection where available.

If you are collecting an order, please wait until you have received confirmation that your order is ready before arriving. You may be asked to provide your order confirmation, proof of purchase or identification before the order is released.

If another person is collecting on your behalf, JAPIX may request confirmation from the customer before releasing the order.

Contacting us

For general enquiries, order questions, delivery updates, pickup questions, product support, return requests or warranty enquiries, please contact us by phone on (02) 9681 6641 or by email at info@japix.com.au.

When contacting us about an order or product, please include your name, order number or proof of purchase where available, contact details and any photos, videos or information that may help us review your enquiry.

For more contact options, forms and enquiry details, please visit our full Contact Us page on our website.

Response times

JAPIX aims to respond to enquiries as soon as reasonably possible during business hours. Response times may vary depending on enquiry volume, staff availability, public holidays, supplier checks, delivery updates or the type of support required.

Urgent enquiries are best made by phone during business hours.