JAPIX Pty Ltd

ACN: 693 369 881 | ABN: 64 693 369 881
Business address: 61 Larra Street, Yennora NSW 2161, Australia
Phone: (02) 9681 6641 | Email: info@japix.com.au
Website: www.japix.com.au

Last updated: 9 June 2026

1. Introduction

Welcome to JAPIX Pty Ltd (“JAPIX”, “we”, “our” or “us”). These Terms of Service (“Terms”) apply to your use of our website, online platforms, products, services, enquiries, orders, purchases and communications with JAPIX.

By accessing our website, placing an order, requesting a quote, contacting us, creating an account, submitting a form or otherwise dealing with JAPIX, you agree to be bound by these Terms, together with our Privacy Policy and Returns and Refunds Policy.

If you do not agree with these Terms, you must not use our website, place an order or use our services.

2. About JAPIX

JAPIX Pty Ltd is an Australian company based in New South Wales. We operate from 61 Larra Street, Yennora NSW 2161, Australia.

These Terms are intended to provide clear conditions for using our website, purchasing from us and dealing with JAPIX. Nothing in these Terms is intended to limit, exclude or replace any rights you may have under Australian Consumer Law or any other applicable law.

3. Use of our website

You may use our website for lawful personal or business purposes, including browsing products, submitting enquiries, requesting quotes, placing orders, accessing information and contacting JAPIX.

You must not use our website in a way that is unlawful, misleading, harmful, abusive, fraudulent, disruptive or damaging to JAPIX, our customers, our systems or any third party. You must not attempt to interfere with the operation, security or functionality of the website, copy or scrape website content without permission, upload malicious code, impersonate another person, submit false information or use the website in a way that may cause loss, damage or disruption.

We may suspend, restrict or terminate access to our website or services if we believe these Terms have been breached or if access creates a risk to JAPIX, our systems, our customers or any other person.

4. Eligibility and customer information

By placing an order or using our services, you confirm that you are legally able to enter into a transaction with JAPIX, or that you have the consent and supervision of a parent, guardian or authorised representative where required.

You are responsible for making sure all information you provide to JAPIX is accurate, complete and up to date. This includes your name, phone number, email address, billing details, delivery details, product information, enquiry information and any other details required to process your order or request.

JAPIX is not responsible for delays, failed delivery, incorrect supply, communication issues or other problems caused by incorrect, incomplete or outdated information provided by the customer.

5. Accounts

If our website allows customer accounts, you are responsible for keeping your account login details secure and confidential. You must not share your password or allow unauthorised access to your account.

You are responsible for all activity that occurs under your account unless the activity was caused by our mistake or another matter that cannot legally be your responsibility. If you believe your account has been accessed without permission, you should contact JAPIX as soon as possible.

We may suspend or close an account where we reasonably believe it has been misused, compromised, used fraudulently or used in breach of these Terms.

6. Product information

JAPIX takes reasonable care to provide accurate product information, descriptions, images, availability details, pricing and related information on our website and in our communications.

Product images are provided for reference and may not always show every detail, inclusion, mark, packaging difference, update or variation. Colours, appearance, condition, sizing, finish and product details may appear differently depending on lighting, screen settings, photography, supplier information or product updates.

Customers are responsible for reading product descriptions, reviewing photos, checking details, confirming suitability and asking questions before purchasing. If you are unsure whether a product is suitable, please contact JAPIX before placing an order so we can assist where possible.

7. Product availability

Product availability may change without notice. An item shown on our website does not always guarantee that it is available at the time an order is processed.

If a product becomes unavailable after an order is placed, JAPIX may contact you to arrange a suitable solution. This may include waiting for availability, offering an alternative product, issuing store credit, cancelling the affected item or providing a refund where appropriate.

We may limit quantities, refuse orders, cancel orders or update product availability where reasonably necessary, including where stock information is incorrect, a product is unavailable, an order appears unusual, a listing error has occurred or fulfilment is not possible.

8. Orders

When you place an order with JAPIX, you are making an offer to purchase the products or services in that order. An order is not fully accepted until JAPIX confirms the order, receives payment where required and is able to process the order.

We reserve the right to accept, reject, cancel or review any order where reasonably necessary. This may occur due to stock availability, pricing errors, product information errors, payment issues, suspected fraud, delivery restrictions, incorrect customer details, system errors or any other legitimate business reason.

If we cancel an order after payment has been received, we will arrange a refund or another suitable solution for the cancelled portion of the order.

9. Pricing

All prices displayed on our website are in Australian Dollars unless stated otherwise. Prices may include GST where applicable.

Shipping, delivery, freight, insurance, handling, international charges, customs duties, taxes, import costs, payment fees or other charges may apply in addition to the product price unless clearly stated otherwise.

JAPIX may update pricing at any time without notice. If a pricing error occurs, we may correct the error and contact you before processing the order, or cancel and refund the affected order where appropriate.

10. Payments

Payment must be made using an approved payment method accepted by JAPIX. Accepted payment methods may include debit card, credit card, bank transfer, PayPal, EFTPOS, secure online payment gateways or other payment methods made available by JAPIX from time to time.

Full payment must be received and cleared before products are dispatched, collected or released unless JAPIX agrees otherwise in writing.

If payment is declined, reversed, disputed, charged back, incomplete or suspected to be fraudulent, JAPIX may delay, cancel, hold or refuse the order. You remain responsible for any amounts properly owing to JAPIX.

11. Bank transfer payments

Where payment by bank transfer is accepted, your order may not be processed until payment has cleared into our account and the payment can be matched to your order.

Customers must use the correct payment reference where requested. JAPIX is not responsible for delays caused by missing, incorrect or unclear payment references.

If payment is not received within a reasonable time, JAPIX may cancel the order or release the product for sale to another customer.

12. Shipping and delivery

JAPIX may offer pickup, local delivery, standard shipping, express shipping, courier, freight or international delivery options depending on the product, destination, availability and shipping method selected.

Delivery times are estimates only. Actual delivery times may vary due to product availability, packing time, carrier delays, address issues, customs processing, weather, peak periods, public holidays, business interruptions or other circumstances outside our control.

Customers are responsible for providing accurate delivery details and ensuring someone is available to receive the delivery where required. JAPIX is not responsible for delays, failed deliveries, re-delivery costs, returned items or loss caused by incorrect or incomplete delivery information provided by the customer.

13. Shipping rates and freight quotes

Shipping rates may be calculated at checkout, quoted manually or confirmed by JAPIX depending on the product, location and shipping method.

Some products may require a custom delivery or freight quote before dispatch. If a shipping rate is unavailable, incorrect, unsuitable or does not cover the actual delivery requirements, JAPIX may contact you to confirm the correct shipping cost before processing the order.

If you do not agree to the updated shipping or freight cost, JAPIX may cancel the order and arrange a refund for any amount paid for the affected order.

14. International orders

JAPIX may accept international orders where available and practical. International shipping times, costs and delivery options may vary depending on the destination, product, carrier and customs process.

International customers are responsible for any customs duties, import taxes, government charges, brokerage fees, clearance fees or other costs charged by their country, unless JAPIX has expressly agreed otherwise in writing.

JAPIX is not responsible for delays caused by customs, border authorities, import restrictions, incorrect customer information, unpaid duties or local delivery issues outside our control.

15. Pickup and collection

Where pickup is available, customers must wait until JAPIX confirms that the order is ready before attending for collection.

Customers may be required to provide proof of purchase, identification or order details before an item is released. If another person is collecting on your behalf, JAPIX may require written confirmation or other verification.

Once an order is collected, the customer is responsible for safely handling, loading, transporting and storing the product, unless an issue is caused by JAPIX or another matter that cannot legally be the customer’s responsibility.

16. Risk and title

Ownership of a product generally passes to the customer once full payment has been received and the product has been released, collected or dispatched, unless otherwise agreed by JAPIX in writing or required by law.

Risk in the product passes in accordance with the delivery or collection arrangement and applicable law. Customers should inspect goods as soon as practical after delivery or collection and contact JAPIX promptly if there is an issue.

Nothing in this section limits your rights under our Returns and Refunds Policy or any rights that apply under law.

17. Returns, refunds and warranty

Returns, refunds, exchanges, store credits and warranty claims are handled in accordance with our Returns and Refunds Policy.

Customers should choose carefully before purchasing. JAPIX does not provide refunds for change of mind or incorrect selection, unless required by law or approved by JAPIX.

Where suitable and approved, we may offer an exchange or store credit for eligible change-of-mind or incorrect-selection returns. If an item is faulty, damaged on arrival or supplied incorrectly by JAPIX, we will work with you to resolve the matter properly, which may include repair, replacement, exchange, refund, store credit or another suitable solution.

18. Customer responsibilities

Customers are responsible for checking product details, confirming suitability, asking questions before purchase and providing accurate information to JAPIX.

Customers are also responsible for using products safely, lawfully and only for their intended purpose. Where a product requires installation, fitting, connection, programming, setup, technical knowledge or professional handling, the customer is responsible for ensuring that this is carried out correctly by a suitably qualified person where required.

Misuse, incorrect installation, incorrect handling, modification, alteration, damage after delivery, use for an unsuitable purpose or failure to follow reasonable instructions may affect return, refund, exchange or warranty eligibility.

19. Installation and third-party costs

Unless approved by JAPIX in writing or required by law, JAPIX is not responsible for labour, fitting, installation, removal, diagnostic, programming, storage, towing, call-out, delay, loss of use, third-party or related costs connected with a product, order, return, exchange, refund or warranty claim.

Customers should confirm suitability before installation, fitting, connection, modification or use. Once a product has been used, installed, fitted, connected, modified or altered, it may no longer be eligible for change-of-mind or incorrect-selection return.

20. Website content and errors

JAPIX aims to keep website content accurate and up to date, but errors may occur. This may include errors in pricing, descriptions, images, availability, specifications, shipping rates, promotions, product details or general website content.

We may correct errors at any time without notice. If an error affects an order you have placed, we may contact you to confirm the correct information, offer an alternative, cancel the affected item or provide another suitable solution.

JAPIX is not responsible for minor website errors, display differences or outdated information where the error does not affect your rights under law.

21. Promotions and discounts

Promotions, discount codes, offers and special pricing may be subject to separate conditions, expiry dates, product exclusions, minimum spend requirements or availability limits.

JAPIX may change, suspend or end promotions at any time unless stated otherwise. Discount codes must be used at the time of purchase and cannot usually be applied after an order has been placed, unless JAPIX agrees otherwise.

Promotions cannot be exchanged for cash and may not be combined with other offers unless expressly stated.

22. Intellectual property

All content on our website, including text, images, graphics, logos, branding, layouts, product descriptions, icons, designs, videos, code, website structure and other materials, is owned by JAPIX or used by JAPIX with permission.

You may not copy, reproduce, distribute, modify, publish, upload, transmit, sell, exploit or use our intellectual property without prior written permission from JAPIX.

You may view and use our website for normal browsing, enquiry and purchasing purposes only.

23. User submissions

If you send JAPIX photos, videos, documents, messages, reviews, feedback, product details or other content, you confirm that you have the right to provide that content and that it does not infringe the rights of any other person.

You allow JAPIX to use that content where reasonably necessary to respond to your enquiry, process your order, provide support, assess a return or warranty claim, improve our services, maintain business records or communicate with you.

You must not send content that is unlawful, abusive, misleading, offensive, confidential to another person, infringing or harmful.

24. Third-party links and services

Our website may include links to third-party websites, platforms, payment providers, delivery providers, social media pages or other services.

JAPIX is not responsible for the content, accuracy, security, availability, terms, policies or practices of third-party websites or services that we do not control.

Your use of third-party websites or services may be subject to their own terms, privacy policies, fees and conditions.

25. Privacy

JAPIX handles personal information in accordance with our Privacy Policy.

By using our website, placing an order, submitting information or communicating with JAPIX, you acknowledge that we may collect, use, store and disclose personal information as described in our Privacy Policy.

26. Limitation of liability

To the maximum extent permitted by law, JAPIX is not liable for indirect, incidental, special or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of data, loss of use, delay costs or third-party costs arising from your use of our website, products or services.

Where JAPIX is legally responsible for a product or service issue, our liability will be handled in accordance with these Terms, our Returns and Refunds Policy and applicable law.

Nothing in these Terms excludes, restricts or modifies any rights, remedies or guarantees that cannot lawfully be excluded, restricted or modified.

27. Indemnity

You agree to indemnify JAPIX against loss, damage, cost or expense suffered by JAPIX as a result of your breach of these Terms, misuse of our website, unlawful conduct, false information, infringement of another person’s rights, or improper use of products or services supplied by JAPIX.

This section applies only to the extent permitted by law.

28. Force majeure

JAPIX is not responsible for delays, failures or interruptions caused by events outside our reasonable control.

This may include natural disasters, extreme weather, fire, flood, pandemic, government restrictions, strikes, transport disruption, carrier delays, customs delays, supplier delays, power outages, internet outages, system failures, security incidents, shortages or other events beyond our reasonable control.

If such an event affects an order or service, JAPIX will take reasonable steps to manage the issue and communicate with affected customers where practical.

29. Suspension or termination

JAPIX may suspend, restrict or terminate access to our website, services, account features or order processing if we reasonably believe a customer has breached these Terms, provided false information, engaged in fraud, misused our website, abused staff, created a security risk, failed to make payment or engaged in unlawful or harmful conduct.

Termination or restriction of access does not affect any rights or obligations that arose before the restriction or termination.

30. Changes to these Terms

JAPIX may update these Terms from time to time to reflect changes to our website, business operations, products, services, payment methods, delivery processes or legal requirements.

The latest version of these Terms will be available on our website.

Your continued use of our website, products or services after changes are published means you acknowledge the updated Terms.

31. Governing law

These Terms are governed by the laws of New South Wales, Australia.

Where a dispute arises, the parties agree to deal with the matter in accordance with the laws and courts of New South Wales, Australia, subject to any rights or protections that cannot legally be excluded.

32. Contact information

For questions about these Terms, please contact JAPIX Pty Ltd using the details below.

ACN: 693 369 881 | ABN: 64 693 369 881
Address: 61 Larra Street, Yennora NSW 2161, Australia
Phone: (02) 9681 6641 | Email: info@japix.com.au
Website: www.japix.com.au