JAPIX Pty Ltd

ACN: 693 369 881 | ABN: 64 693 369 881
Business address: 61 Larra Street, Yennora NSW 2161, Australia
Phone: (02) 9681 6641 | Email: info@japix.com.au
Website: www.japix.com.au

Last updated: 9 June 2026

1. Overview

At JAPIX, we aim to provide clear, reliable and practical delivery options for customers in Australia and overseas. This Shipping Policy explains how we handle order processing, same-day local delivery, pickup, Australian shipping, international shipping, freight, tracking, customs, delivery issues and shipping-related matters.

Shipping options, delivery timeframes and costs may vary depending on the item, destination, size, weight, packaging requirements, carrier availability and the delivery method selected. Available shipping options and charges are shown at checkout where possible, or confirmed by JAPIX where a manual quote is required.

2. Order processing

Orders are generally processed during JAPIX business days. Processing time may vary depending on product availability, payment clearance, order size, packaging requirements, carrier pickup times, local delivery availability and whether the item requires special handling.

Most standard orders are prepared for dispatch or collection as soon as practical after payment is received and the order is confirmed. Orders placed outside business hours, on weekends or on public holidays will usually be reviewed on the next business day.

If an order requires extra confirmation, special packaging, freight quoting, payment review, address clarification or customer approval, dispatch or delivery may be delayed until the required details are confirmed.

3. Same-day local delivery by JAPIX

JAPIX offers same-day local delivery using our own delivery service for selected areas around our Yennora location, where available. Local delivery is distance-based and is measured in kilometres from JAPIX.

Our local delivery options are: JAPIX Same-Day Local Delivery – Nearby for addresses up to 5km, with a $49.99 minimum order and a $19.99 delivery charge; JAPIX Same-Day Local Delivery – Local for addresses from 5km to 15km, with a $99.99 minimum order and a $39.99 delivery charge; JAPIX Local Delivery – Extended Local for addresses from 15km to 30km, with a $149.99 minimum order and a $79.99 delivery charge; and JAPIX Local Delivery – Outer Local for addresses from 30km to 45km, with a $249.99 minimum order and a $119.99 delivery charge.

Same-day local delivery is subject to order confirmation, product availability, payment clearance, driver availability, delivery address, access, business hours and operational conditions. Customers may be contacted before delivery to confirm the delivery address, timing, access details or drop-off instructions.

Local delivery times are estimates only and may be affected by traffic, weather, access issues, customer availability, operational delays or other circumstances outside our control. If same-day delivery is not available for an order, JAPIX may contact the customer to arrange another suitable delivery or collection option.

4. Local pickup

Local pickup may be available from JAPIX Pty Ltd at 61 Larra Street, Yennora NSW 2161, Australia.

Customers must wait until JAPIX confirms that the order is ready before attending for collection. Please bring your order confirmation, proof of purchase or identification if requested.

If another person is collecting on your behalf, JAPIX may request confirmation from the customer before releasing the order. Once an item has been collected, the customer is responsible for safely handling, loading, transporting and storing the item.

5. Domestic shipping within Australia

JAPIX ships orders across Australia using available postal, courier and freight services. Depending on the item and destination, available delivery options may include Australia Post, FedEx, standard delivery, express delivery, carrier-calculated delivery, premium delivery options or manual freight quote options.

For Australian deliveries, checkout may show available services such as Australia Post options where available, as well as FedEx services including FedEx Economy Select, FedEx Priority and FedEx Priority Overnight where those services are available for the order and destination.

Shipping rates are calculated or displayed based on factors such as destination, weight, dimensions, packaging, carrier service and delivery method. Some items may not be eligible for automatic checkout rates and may require a manual shipping or freight quote before dispatch.

6. International shipping

JAPIX may offer international shipping to selected countries and regions where available. International shipping options may vary depending on the destination, item type, carrier availability, size, weight, customs restrictions and delivery service selected.

Where available, international checkout options may include FedEx International Connect Plus, FedEx International Economy and FedEx International Priority, along with other approved international delivery services where suitable.

International shipping rates are displayed at checkout where available or quoted by JAPIX where a manual quote is required. International delivery times are estimates only and may vary due to customs clearance, border processing, carrier performance, local delivery conditions, public holidays and circumstances outside our control.

7. Shipping rates and delivery charges

Shipping and delivery charges shown at checkout form part of the total order cost. These charges may be based on the delivery method, delivery address, item size, item weight, packaging requirements, carrier service and whether the order is being sent by local delivery, Australia Post, FedEx, courier, freight or another approved method.

If a shipping rate appears unavailable, incorrect or unsuitable for the item being ordered, JAPIX may contact the customer to confirm the correct shipping option or provide a manual freight quote before dispatch.

8. Oversized, heavy or special-handling items

Some items may be too large, heavy, fragile, awkward, high-value or restricted for standard checkout shipping rates. These items may require special packaging, courier approval, depot delivery, business-address delivery, pallet freight or a manual freight quote.

If an item requires a freight quote, JAPIX may contact the customer after the order or enquiry to confirm the delivery cost and available options. If the customer does not approve the freight cost, JAPIX may cancel the affected order or item and arrange a refund where payment has already been made.

JAPIX may refuse to dispatch an item through an unsuitable shipping method if we believe the method may create a risk of damage, loss, failed delivery or unreasonable cost.

9. Delivery timeframes

Delivery timeframes shown on our website, at checkout, by carriers or in communications from JAPIX are estimates only. They are not guaranteed delivery dates unless JAPIX has expressly confirmed otherwise in writing.

Australian metro deliveries may arrive faster than regional or remote deliveries. International deliveries may take longer depending on the destination and customs process. Express, priority and premium services are generally faster than standard services, but they may still be affected by carrier delays, weather, peak periods, customs, access issues or other events outside our control.

JAPIX will prepare and dispatch orders as quickly as reasonably possible, but we are not responsible for delays caused by carriers, customs, incorrect customer information, failed delivery attempts, public holidays, weather, transport disruptions or other circumstances outside our control.

10. Tracking and notifications

Where tracking is available, tracking details will usually be sent by email, SMS or another available notification method after the order has been dispatched.

Tracking updates are provided by the carrier and may take time to appear after dispatch. JAPIX does not control carrier tracking systems, scanning times or delivery status updates.

For local JAPIX deliveries, customers may be contacted directly to confirm delivery details or timing where required.

11. Delivery address and customer responsibility

Customers are responsible for providing accurate and complete delivery details at the time of order. This includes the correct name, street address, suburb, postcode, state, country, phone number, email address, business name where applicable, unit or level number, delivery instructions and any access requirements.

JAPIX is not responsible for delays, failed deliveries, returned parcels, re-delivery charges, lost items or additional costs caused by incorrect, incomplete or outdated delivery information provided by the customer.

If an address needs to be changed after an order is placed, please contact JAPIX as soon as possible. Address changes may not be possible once an order has been packed, dispatched, collected by a carrier or sent out for local delivery.

12. Authority to leave and unattended deliveries

Some carriers may allow authority to leave, safe drop, unattended delivery or delivery without signature. If you request or approve an unattended delivery, you accept the risk of loss, theft, weather damage or misplacement after the carrier marks the item as delivered, unless another outcome is required by law or the issue was caused by JAPIX.

For higher-value, larger or sensitive orders, JAPIX or the carrier may require signature, identification, business delivery, depot collection or another secure delivery method.

13. Failed delivery, refused delivery and returned parcels

If a delivery fails because the customer is unavailable, the address is incorrect, access is restricted, the parcel is refused, duties or fees are unpaid, or the item is not collected from a depot or collection point, the order may be returned to JAPIX or held by the carrier.

Where this occurs, the customer may be responsible for reasonable re-delivery costs, return shipping costs, storage charges, handling costs or other carrier fees where permitted by law.

If an order is returned to JAPIX due to customer error or failed delivery, we may contact the customer to arrange re-delivery, collection, store credit, cancellation or another suitable outcome. Original shipping charges may not be refundable in these cases.

14. Damaged during delivery

If an order arrives damaged, please contact JAPIX as soon as possible after delivery. Please provide your order number or proof of purchase, clear photos of the item, clear photos of the packaging, photos of any delivery labels or visible damage, and a short explanation of the issue.

Please keep the original packaging until the matter is reviewed, as it may be required for carrier, freight or insurance assessment.

If the damage is confirmed and accepted, JAPIX will work with you to arrange a suitable solution in accordance with our Returns and Refunds Policy.

15. Lost or missing deliveries

If your order appears to be lost, missing or incorrectly marked as delivered, please contact JAPIX as soon as possible.

We may need to contact the carrier, request an investigation, confirm delivery details, review tracking information or ask you for supporting information. Carrier investigations can take time and the final outcome may depend on the carrier’s records and delivery confirmation.

JAPIX will assist where reasonably possible, but we are not responsible for loss caused by incorrect customer information, authorised unattended delivery, failure to collect, third-party theft after delivery, customs issues or matters outside our control, unless another outcome is required by law.

16. International customs, duties and import charges

For international orders, the customer is responsible for checking whether the item can be imported into their country and whether any customs duties, import taxes, clearance fees, brokerage fees, government charges or local delivery fees apply.

Unless JAPIX has expressly agreed otherwise in writing, international customers are responsible for paying any customs duties, taxes or import-related charges required by their country.

JAPIX is not responsible for delays, returns, seizures, additional costs or failed deliveries caused by customs rules, import restrictions, unpaid duties, incorrect customer information or local laws in the destination country.

17. Restricted items and delivery limitations

Some items may not be eligible for certain delivery methods, international shipping, express delivery, postal services or carrier-calculated checkout rates.

Delivery restrictions may apply because of size, weight, value, product type, destination, customs rules, carrier rules, safety requirements or packaging limitations.

If an item cannot be shipped using the method selected at checkout, JAPIX may contact the customer to arrange an alternative shipping method, manual quote, pickup, cancellation or refund for the affected item.

18. Splitting orders

JAPIX may split an order into multiple shipments where practical or necessary. This may happen where items are available at different times, require different packaging, are shipped by different carriers, or cannot safely travel together.

If an order is split, tracking may be provided separately for each shipment where available. Additional shipping charges may apply where the customer requests separate shipments or where a split shipment is required due to customer instructions.

19. Shipping changes after ordering

If you need to change the shipping method, delivery address or delivery instructions after placing an order, please contact JAPIX as soon as possible.

We will try to assist where practical, but changes may not be possible once the order has been processed, packed, dispatched, collected by the carrier, sent out for local delivery or marked ready for pickup.

Any approved change may require additional shipping charges or may affect the estimated delivery timeframe.

20. Business days and public holidays

Shipping, dispatch, carrier pickup, local delivery and delivery timeframes are generally based on business days and JAPIX operating hours.

Weekends, public holidays, carrier closures, peak periods and business interruptions may affect processing and delivery times.

Orders placed late in the day, outside business hours or during busy periods may be processed on the next available business day.

21. Contact us

For shipping questions, delivery issues, tracking enquiries, pickup questions or freight quote requests, please contact JAPIX Pty Ltd using the details below.

Address: 61 Larra Street, Yennora NSW 2161, Australia
Phone: (02) 9681 6641 | Email: info@japix.com.au
Website: www.japix.com.au