JAPIX Pty Ltd

ACN: 693 369 881 | ABN: 64 693 369 881
Business address: 61 Larra Street, Yennora NSW 2161, Australia
Phone: (02) 9681 6641 | Email: info@japix.com.au
Website: www.japix.com.au

Last updated: 9 June 2026

1. Overview

JAPIX Pty Ltd (“JAPIX”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, suppliers, contractors, service providers, business partners and anyone who communicates or deals with us.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, make an enquiry, place an order, request a quote, contact us, complete a form, communicate with us, or otherwise use our products, services or online platforms.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws.

By using our website, submitting information to us, making a purchase, requesting a quote, contacting us or dealing with JAPIX, you acknowledge that we may collect, use and manage your personal information in accordance with this Privacy Policy.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include information such as your name, phone number, email address, delivery address, billing details, communication history, order details, enquiry details, account information, technical website data, or any other information that can reasonably identify you.

Personal information does not include information that has been anonymised or de-identified so that it can no longer reasonably identify a person.

3. Information we may collect

The types of personal information we may collect include your name, phone number, email address, billing address, delivery address, suburb, state, postcode and location details. We may also collect account registration details if accounts are available on our website, order details, purchase history, invoice details, transaction records, payment status, refund records and limited payment-related information.

We may collect quote requests, enquiry details, customer support information, information you provide through website forms, online messages, phone calls, emails, SMS, social media messages or in-person communication, and details needed to help us identify, confirm, supply or recommend products and services.

We may also collect photos, videos, documents or other files you choose to send us, warranty, return, exchange or issue-related information, delivery instructions, freight-related information, business details where you are dealing with us on behalf of a company, organisation or trade account, marketing preferences and communication preferences.

When you use our website and online services, we may collect records of your interactions with our website and online services, IP address, browser type, device type, operating system, referring website, pages viewed, time spent on pages, general usage activity, cookies, pixels, analytics identifiers and similar technical data. We may also collect any other personal information you choose to provide to us.

We only collect personal information where it is reasonably necessary for our business operations, customer service, order processing, product support, communication, legal compliance, record keeping or related purposes.

4. How we collect personal information

We may collect personal information directly from you when you visit or use our website, create an account or log in to an account, place an order, request a quote, submit a website form, contact us by phone, email, SMS, social media, online chat or in person, ask us to help identify, confirm or source a product or service, provide photos, videos, documents or other information, request delivery, pickup, shipping or freight, request a refund, return, exchange or warranty support, subscribe to marketing, updates, newsletters or promotions, respond to surveys, feedback requests or customer service follow-ups, or interact with our advertising, social media pages or online content.

We may also collect personal information from third parties where reasonably necessary, including payment processors and payment gateways, delivery, courier, freight and logistics providers, website hosting, ecommerce and technology platforms, analytics and advertising providers, communication platforms, customer support tools, fraud prevention and security providers, public sources where permitted by law, your authorised representative, or another person acting on your behalf.

Where practical, we collect personal information directly from you. If we receive personal information from a third party, we take reasonable steps to ensure it has been collected lawfully and fairly.

5. Why we collect and use personal information

We collect, hold, use and disclose personal information for purposes including operating our website and online services, processing orders, quotes, payments, invoices, refunds and returns, supplying products and services, responding to enquiries and customer service requests, confirming product details, availability, compatibility or suitability where required, and arranging pickup, delivery, shipping, freight and tracking.

We may also use personal information for managing customer records and communication history, providing order updates, receipts, confirmations and service notifications, handling warranty requests, exchanges, returns, disputes and after-sales support, improving our website, product listings, customer experience and internal processes, managing promotions, offers, newsletters and marketing communications, personalising website content, offers or customer communications where appropriate, and measuring website traffic, customer behaviour and advertising performance.

We may use personal information to protect our website, systems, business, customers and staff from fraud, misuse, unauthorised access or security risks, train staff and improve customer service quality, maintain business records, financial records and internal administration, comply with tax, accounting, insurance, legal and regulatory obligations, enforce our website terms, policies, agreements and legal rights, and respond to lawful requests from authorities, regulators, courts or enforcement bodies.

We may also use personal information for any other purpose that is directly related to the original purpose of collection and that you would reasonably expect, or where you have given consent.

6. Payment information

Payments made through our website or through approved payment methods may be processed by secure third-party payment providers, banks, card networks, payment gateways or finance providers.

JAPIX does not intentionally store full credit card or debit card numbers on its own internal systems.

We may receive limited payment-related information, such as payment confirmation, transaction status, billing details, fraud screening results, refund records, chargeback or dispute information, and payment method type.

Payment providers handle payment information in accordance with their own privacy, security and compliance practices. You should review the privacy policies of any third-party payment provider you choose to use.

7. Customer accounts

If our website allows you to create an account, we may collect and store information connected to that account, including your name, contact details, addresses, order history, saved preferences and account activity.

You are responsible for keeping your account login details secure. You should not share your password or allow unauthorised access to your account.

If you believe your account has been accessed without permission, you should contact us as soon as possible.

8. Website forms and enquiries

When you submit a form through our website, we collect the information you choose to provide.

This may include contact details, product or service details, quote information, uploaded files, photos, messages and any other information included in the form.

We use this information to respond to your enquiry, provide support, prepare quotes, confirm details, manage records and improve our service.

Please do not submit sensitive personal information unless it is necessary for your request.

9. Sensitive information

Sensitive information may include information about health, racial or ethnic origin, political opinions, religious beliefs, memberships, criminal record, biometric information or other information defined as sensitive under Australian privacy law.

JAPIX does not normally require sensitive information for general business operations.

If you provide sensitive information to us, we will only use it for the purpose for which it was provided, where you have consented, where it is required or authorised by law, or where another permitted exception applies.

10. Communication with us

When you contact JAPIX, we may keep a record of that communication.

This may include emails, SMS messages, phone call notes, online form submissions, social media messages, customer service records, quote and order discussions, and complaint or issue records.

We keep these records to manage customer service, follow up requests, confirm instructions, maintain business records and protect both you and JAPIX if a question or issue arises later.

11. Direct marketing

We may use your contact details to send marketing communications, promotions, offers, updates, newsletters or information about JAPIX products and services where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe link or option included in the message where available, contacting us directly by email or phone, or updating your communication preferences if that option is available.

If you opt out of marketing, we may still send you important service-related messages, including order confirmations, payment updates, delivery notices, account notices, policy updates or responses to your enquiries.

12. Cookies and tracking technologies

Our website may use cookies, pixels, tags, scripts and similar technologies.

These technologies may be used to keep the website functioning correctly, remember preferences, improve website speed and performance, understand how visitors use the website, measure traffic and page activity, improve product displays and website layout, support advertising and marketing campaigns, and help detect fraud, misuse or security risks.

Cookies are small files stored on your device. You can usually control or disable cookies through your browser settings.

If you disable cookies, some parts of our website may not work correctly or may not provide the best experience.

13. Analytics and advertising

We may use analytics, advertising and measurement tools to understand website performance, visitor behaviour and marketing effectiveness.

These tools may collect information such as pages visited, time spent on pages, referral sources, device and browser information, approximate location based on IP address, interactions with advertisements, conversion activity and general website usage patterns.

This information helps us improve our website, understand customer needs, measure advertising performance and provide a better online experience.

Where possible, analytics information is used in an aggregated or de-identified way.

14. When we share personal information

We may share personal information where reasonably necessary with payment providers, banks and secure checkout providers, delivery, freight, courier and logistics providers, website, hosting, IT, cloud storage and security providers, email, SMS, communication and customer support platforms, analytics, advertising and marketing service providers, accounting, bookkeeping, legal, insurance and professional advisers, finance, fraud prevention, risk management and identity verification providers, suppliers, contractors or service providers who help us operate the business, government bodies, regulators, courts, tribunals or enforcement agencies where required by law, or another person or organisation where you have authorised us to do so.

We only share personal information where it is reasonably required for a valid business, legal, service, security or operational purpose.

We do not sell your personal information.

15. Third-party service providers

JAPIX may use trusted third-party service providers to help operate our website, process payments, manage communications, provide hosting, store information, deliver services, analyse website performance, manage advertising or support business operations.

These service providers may access or process personal information only where necessary to provide their services to us.

We take reasonable steps to work with providers that handle personal information securely and responsibly.

Third-party websites, platforms and providers may have their own privacy policies. JAPIX is not responsible for the privacy practices of third-party websites or services that are not controlled by us.

16. Overseas disclosure and storage

Some of our systems, platforms or service providers may store, access or process information outside Australia.

This may occur where we use cloud hosting, payment systems, communication platforms, analytics tools, advertising tools or other technology providers with international infrastructure.

Where personal information is disclosed or stored overseas, we take reasonable steps to ensure it is handled securely and consistently with this Privacy Policy and applicable privacy laws.

By using our website or providing information to us, you acknowledge that your personal information may be processed or stored outside Australia by trusted service providers.

17. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include secure website connections, access controls, password-protected systems, limited staff access, secure payment processing, data backups, monitoring and security tools, staff training and internal procedures, use of trusted service providers, and review of systems and business processes.

No method of internet transmission, electronic storage or online communication is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

You should also take care when sharing information online and ensure your own devices, accounts and passwords are kept secure.

18. Data retention

We keep personal information for as long as reasonably necessary for the purpose it was collected.

This may include keeping information for customer service and support, order, quote and transaction records, warranty, return and issue management, accounting and tax records, insurance purposes, legal compliance, dispute resolution, fraud prevention and security, business administration and reporting.

When personal information is no longer needed, we take reasonable steps to delete it, destroy it or de-identify it, unless we are required or permitted by law to keep it for longer.

19. Accuracy of personal information

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date.

You can help us by making sure the information you provide is correct and by notifying us if your details change.

JAPIX is not responsible for issues caused by incorrect or incomplete information provided by a customer, including incorrect contact details, delivery details, order information or enquiry information.

20. Accessing your personal information

You may contact us to request access to the personal information we hold about you.

Before providing access, we may need to verify your identity.

In some cases, we may not be able to provide access to all information, including where access would affect the privacy of another person, the request is unreasonable or excessive, the information relates to legal proceedings or confidential business information, providing access would be unlawful, or we are otherwise permitted or required to refuse access under law.

If we cannot provide access, we will explain the reason where it is reasonable to do so.

21. Correcting your personal information

If you believe personal information we hold about you is inaccurate, outdated, incomplete or misleading, you may contact us and request a correction.

We will take reasonable steps to correct the information where appropriate.

We may ask for supporting information where needed to confirm the correction.

22. Anonymity and pseudonymity

Where practical and lawful, you may choose to deal with us anonymously or using a pseudonym.

However, in many cases we may need your real information to process an order, prepare a quote, arrange delivery, respond to an enquiry, provide support, manage records or comply with legal obligations.

If you do not provide the information we reasonably need, we may not be able to provide certain products, services, support or responses.

23. Links to other websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content, security or policies of third-party websites.

Before providing personal information to a third-party website, you should review that website’s privacy policy and terms.

24. Children and minors

Our website and services are intended for use by people who can lawfully make purchases or enquiries.

We do not knowingly collect personal information from children without appropriate consent.

If we become aware that personal information has been provided by a child without appropriate consent, we may take reasonable steps to delete or de-identify that information.

25. Business transfers

If JAPIX is involved in a business sale, restructure, merger, acquisition, transfer of assets or similar transaction, personal information may be disclosed as part of that process where reasonably necessary.

In that case, we will take reasonable steps to ensure personal information continues to be handled securely and in accordance with applicable privacy requirements.

26. Complaints and concerns

If you have a question or concern about how your personal information has been handled, please contact us first so we can review the matter.

You can contact us at JAPIX Pty Ltd, 61 Larra Street, Yennora NSW 2161, Australia, by phone on (02) 9681 6641, or by email at info@japix.com.au.

We will review your request or concern and respond within a reasonable timeframe.

27. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, systems, services, legal requirements or privacy practices.

The latest version of this Privacy Policy will be available on our website.

Your continued use of our website or services after changes are published means you acknowledge the updated Privacy Policy.

28. Contact details

For privacy questions, access requests, correction requests or general privacy-related enquiries, please contact JAPIX Pty Ltd using the details below.

ABN: 64 693 369 881 | ACN: 693 369 881
Address: 61 Larra Street, Yennora NSW 2161, Australia
Phone: (02) 9681 6641 | Email: info@japix.com.au
Website: www.japix.com.au